Austin’s Maid Service© Cancellation Policy
All weekday appointments canceled within the 24-hour window of your scheduled appointment will be subject to a $50 cancellation fee per cleaner scheduled. Saturday appointments are non-refundable in the event you need to cancel you will be charged the full cleaning amount. If you cancel your scheduled cleaning with more than 24 hours notice to your scheduled appointment you will be refunded 100%.
Understand that when we book an appointment we are blocking off a good portion of your cleaners day dedicated to your property and cannot just send them somewhere else in the event you cancel with less than 24 hours notice.
Customers do not need to be present for their cleaning to take place and oftentimes we can make other arrangements that allow you to keep your appointment.
Please call and speak with one of our representatives to discuss your situation if you have any questions.